Allgemeine Geschäftsbedingungen für die Nutzung von Altruja durch Spendenempfänger

Für die Nutzungen der Services der Altruja GmbH, Augustenstr. 62, 80333 München („Altruja“ oder „wir“) gelten die nachfolgenden Allgemeinen Geschäftsbedingungen („AGB“).

1. Vertragsgegenstand

Altruja bietet Spendenempfängern eine internetbasierte Möglichkeit, um so genannte „Fundraising-Aktionen“ (Sammeln von Geldern für gemeinnützige und mildtätige Zwecke) durchzuführen.

2. Rechte und Pflichten von Altruja; Referenznennung

2.1 Altruja stellt für den Spendenempfänger eine internetbasierte Software mittels einer Software-as-a-Service-Lösung („SaaS-Lösung“) zur Organisation von Fundraising-Aktionen auf der Webseite des Spendenempfängers oder auf den Webseiten von Unterstützern des Spendenempfängers wie Firmen, Eventveranstaltern, Prominenten etc. bereit. Im Einzelnen hat die Software folgende in Ziffer 2.2-2.6 beschriebenen Funktionen:

2.2 Der Spendenempfänger hat die Möglichkeit, die SaaS-Lösung auf seiner Webseite einzubinden („Fundraising-Seite“).

2.3 Der Spendenempfänger erhält Zugang zum Altruja-Kundenbereich auf der Webseite von Altruja mit allen für den Spendenempfänger im Rahmen der Spende erhobenen Daten (Anrede, Vorname, Nachname, Spenderdatum, Spendenbetrag, E-Mail-Adresse; wenn Spendenbescheinigung gewünscht: Adresse). Der angezeigte Spendenbetrag beruht auf der Angabe des Spenders; Zahlungseingänge werden von Altruja nicht überprüft und Rücklastschriften bleiben bei der Anzeige unberücksichtigt.

2.4 Im Namen des Spendenempfängers wird von Altruja eine automatisierte Bestätigungs-E-Mails an die Spender mit Information über den erfolgreichen Abschluss des Spendenprozesses versendet.

2.5 Der Spendenempfänger hat die Möglichkeit, Zuwendungsbestätigungen (Spendenquittung) zu erstellen und über eine Serienbrieffunktion herunterzuladen, um diese anschließend auszudrucken und ordnungsgemäß zu versenden. Die Prüfung der Richtigkeit und Gültigkeit sowie der Versand der automatisch generierten Spendenbescheinigungen obliegen dem Spendenempfänger.

2.6 Der Spendenempfänger hat die Möglichkeit, die Spenden nach Maßgabe von Ziffer 4 abzuwickeln.

2.7 Altruja betreibt eine Hotline für Spendenempfänger zu allen Fragen der Nutzung des Altruja-Services durch den Spendenempfänger, erreichbar grundsätzlich werktags (München) von 9:00 bis 17:00 Uhr unter der jeweils aktuellen Nummer der Altruja Support-Hotline, abhängig von Verfügbarkeit und Auslastung.

2.8 Altruja ist berechtigt, den Kunden als Referenz zu Marketingzwecken, oder in Kundenlisten zu nennen und mit Namen und Logo auf der Webseite von Altruja abzubilden.

3. Preise; Fälligkeit; Zahlungsabwicklung

3.1 Der Spendenempfänger ist verpflichtet, die vertraglich vereinbarten Nutzungsgebühren zu bezahlen. Alle Preise gelten zuzüglich der gesetzlichen Umsatzsteuer.

3.2 Altruja wird dem Spendenempfänger für jeden Abrechnungszeitraum gemäß vertraglicher Regelung eine Rechnung per E-Mail übersenden. Der Rechnungsbetrag wird eine Woche nach Zugang der Rechnung fällig.

3.3 Der Spendenempfänger ist verpflichtet, Einwendungen gegen die von Altruja gestellten Abrechnungen unverzüglich, spätestens jedoch vier Wochen nach der Abrechnung geltend zu machen. Andernfalls gilt die Abrechnung als genehmigt.

4. Spendenabwicklung

4.1 Altruja stellt dem Spendenempfänger in der SaaS-Lösung auch die erforderlichen Funktionen zur Abwicklung der Spende mit folgenden Zahlungsmethoden bereit: Überweisung, Lastschriftverfahren, Kreditkartenzahlung, PayPal, Sofortüberweisung/Klarna.

4.2 Bei der Zahlungsmethode Überweisung bzw. Sofortüberweisung/Klarna überweist der Spender direkt auf das vom Spendenempfänger angegebene Bankkonto.

4.3 Bei der Zahlungsmethode Paypal bezahlt der Spender direkt von seinem Paypal-Konto auf das vom Spendenempfänger angegebene Paypal-Konto.

4.4 Online Zahlungsmethoden setzen separate Verträge mit Zahlungsdienstleistern voraus. Altruja bietet diverse Schnittstellen zu Payment Service Providers. Die Zahlungsabwicklung
erfolgt allein auf Grundlage der Vertragsbeziehung zwischen dem Spendenempfänger und dem Zahlungsdienstleister.

4.5 Die Zahlungsmethode Lastschrift kann entweder in der Weise genutzt werden, dass der Spendenempfänger die übermittelten Kontodaten der Spender selbst erhebt und die Spendenbeträge selbst einzieht oder in der Weise, dass die Einziehung der Spenden von unserem Kooperationspartner Wirecard vorgenommen wird. Für die Lastschrifteinzüge über Wirecard gilt Ziffer 4.4 entsprechend.

5. Verfügbarkeit

5.1 Die Verfügbarkeitsquote der SaaS-Lösung beträgt mindestens 99 % im Kalenderjahresmittel. Sie berechnet sich aus dem Anteil der Verfügbarkeit an der Systemlaufzeit. Verfügbarkeit ist die Möglichkeit des Spenders oder des Spendenempfängers, die wesentlichen Funktionalitäten der SaaS-Lösung über eine von Altruja nicht geschuldete Internetverbindung nutzen zu können. Die Systemlaufzeit ist das Kalenderjahr abzüglich Zeiten, in denen Altruja die SaaS-Lösung wartet (Wartungszeiten), soweit die Wartung mindestens eine Woche vorher von Altruja angekündigt wurde oder dringend geboten ist. Altruja ist bemüht, Wartungszeiten zwischen 2 und 6 Uhr zu legen.

5.2 Wenn und soweit der Spendenempfänger in Wartungszeiten die SaaS-Lösung nutzen kann, so besteht hierauf kein Rechtsanspruch. Kommt es bei der Nutzung der SaaS-Lögung zu Wartungszeiten zu einer Leistungsreduzierung oder -einstellung, besteht für den Spendenempfänger kein Anspruch auf Gewährleistung oder Schadensersatz.

6. Haftung von Altruja / Gewährleistung

6.1 Altruja haftet unbeschränkt für Schäden aus der Verletzung des Lebens, des Körpers oder der Gesundheit, die auf einer Pflichtverletzung von Altruja, eines gesetzlichen Vertreters oder Erfüllungsgehilfen von Altruja beruhen sowie für Schäden, die durch arglistig verschwiegene Mängel oder das Fehlen einer mit Altruja vereinbarten Beschaffenheit hervorgerufen wurden.

6.2 Altruja haftet unbeschränkt für Schäden, die durch Altruja oder einen seiner gesetzlichen Vertreter oder Erfüllungsgehilfen vorsätzlich oder durch grobe Fahrlässigkeit verursacht wurden.

6.3 Bei der leicht fahrlässig verursachten Verletzung wesentlicher Vertragspflichten haftet Altruja außer in den Fällen der Ziffer 6.1. und der Ziffer 6.4. der Höhe nach begrenzt auf den vertragstypisch vorhersehbaren Schaden. Wesentliche Vertragspflichten sind abstrakt solche Pflichten, deren Erfüllung die ordnungsgemäße Durchführung eines Vertrages überhaupt erst ermöglicht und auf deren Einhaltung die Vertragsparteien regelmäßig vertrauen dürfen.

6.4 Im Übrigen ist die Haftung von Altruia ausgeschlossen, einschließlich der verschuldensunabhängigen Haftung, insbesondere für anfängliche Mängel. Die Haftung nach dem Produkthaftungsgesetz bleibt unberührt.

6.5 Die Verjährungsfrist für Schadensersatzansprüche gegen Altruja beträgt ein Jahr außer in den Fällen der Ziffern 6.1., 6.2. oder 6.4. Die Verjährungsfrist für sonstige Mängelansprüche beträgt ebenfalls ein Jahr.

6.6 Altruja kann technisch nicht mit Sicherheit feststellen, ob ein bei Altruja angemeldeter Spender tatsächlich diejenige Person darstellt, die der Spender vorgibt zu sein. Altruja leistet daher keine Gewähr für die tatsächliche Identität eines Spenders.

6.7 Sofern Altruja aufgrund einer vom Spendenempfänger versandten E-Mail (siehe 2.4) oder Spendenbescheinigung (siehe 2.5) als Mitstörer oder Mittäter in Anspruch genommen wird, verpflichtet sich der Spendenempfänger Altruja im Innenverhältnis von allen Ansprüchen Dritter sowie von allen durch die eventuelle Abwehr und/oder Erfüllung solcher Ansprüche entstehenden Kosten freizustellen. Darüber hinaus verpflichtet sich der Spendenempfänger, Altruja in diesen Fällen die Kosten angemessener Rechtsverteidigung zu erstatten.

7. Pflichten des Spendenempfängers

7.1 Der Spendenempfänger verpflichtet sich, Altruja unverzüglich über eine Nichtverfügbarkeit oder eine fehlerhafte Funktion der Altruja-Webseiten zu informieren.

7.2 Der Spendenempfänger verpflichtet sich, im Rahmen der Nutzung der Altruja-Services nicht gegen deutsche Gesetze zu verstoßen oder Rechte Dritter zu verletzen. Der Spendenempfänger ist insbesondere verpflichtet, wettbewerbsrechtliche, datenschutzrechtliche und erbraucherschützende Vorschriften einzuhalten sowie das geistige Eigentum Dritter zu beachten. Wenn ein Dritter gegen Altruja und/oder Angestellte von Altruja Ansprüche im Zusammenhang mit der rechtswidrigen Nutzung der Altruja-Services durch den Spendenempfänger, für die Altruja nicht verantwortlich ist, oder wegen eines sonstigen vertrags- oder rechtswidrigen Verhaltens des Spendenempfängers geltend macht, ist der Spendenempfänger verpflichtet, Altruja und/oder Angestellte von Altruja von jeglicher Haftung freizustellen und ihnen auch die durch die Inanspruchnahme entstehenden Kosten, einschließlich der Kosten der Rechtsverfolgung, zu ersetzen.

7.3 Der Spendenempfänger wird Altruja unverzüglich jede Änderung seines Namens bzw. seiner Firmierung, seines Wohn- oder Geschäftssitzes bzw. seiner Rechnungsanschrift, seiner Rechtsform oder seiner Bankverbindung mitteilen, soweit dies zur Durchführung des Vertragsverhältnisses erforderlich ist.

7.4 Der Spendenempfänger garantiert, dass er als gemeinnützig anerkannt oder aus anderen Gründen zur Ausstellung von Zuwendungsbestätigungen (Spendenquittungen) berechtigt ist. Dem Spendenempfänger ist es nicht erlaubt, die Altruja-Services für rechtswidrige oder sittenwidrige Fundraising-Aktionen zu nutzen. Unter sittenwidrig werden u.a. rechtsradikale, extremistische, pornografische oder gewalttätige Darstellungen verstanden.

7.5 Der Spendenempfänger versendet selbständig Spendenbescheinigungen (Zuwendungsbestätigungen) an diejenigen Spender, die diese erhalten wollen (Diese Information geht aus den durch Altruja bereitgestellten Daten hervor).

8. Laufzeit

8.1 Der Vertrag hat die jeweils vereinbarte Mindestlaufzeit und das vereinbarte Inklusiv-Volumen und beginnt unmittelbar mit Abschluss des Nutzungsvertrags. Nach Ablauf der Mindestlaufzeit oder Erreichen des Inklusiv-Volumens verlängert sich der Vertrag um eine weitere Vertragsperiode mit identischer Laufzeit, es sei denn, dass der Vertrag mit einer Frist von vier Wochen zum Ende der jeweiligen Laufzeit oder innerhalb von 2 Wochen nach Erreichen des Inklusiv-Volumens schriftlich gekündigt wird.

8.2 Von der Regelung in 8.1 unberührt bleibt das beidseitige Recht zur außerordentlichen Kündigung aus wichtigem Grund. Ein wichtiger Grund zur außerordentlichen Kündigung liegt insbesondere vor, wenn

a) der Spendenempfänger gegen wesentliche Bestimmungen dieser AGB, insbesondere Ziffer 7.4, verstoßen hat, oder

b) über das Vermögen des Spendenempfängers Antrag auf Eröffnung eines Insolvenzverfahrens gestellt wird, das Insolvenzverfahren durch ein zuständiges Gericht eröffnet oder die Eröffnung mangels Masse abgelehnt wird, oder

c) Umstände vorliegen, aufgrund derer Altruja vernünftigerweise darauf schließen kann, dass der Spendenempfänger mangels liquider Mittel seinen vertraglichen Verpflichtungen gegenüber Altruja oder Dritten nicht mehr nachkommen kann, und der Spendenempfänger innerhalb von 30 Tagen nach Aufforderung durch Altruja zu Altrujas vernünftiger Überzeugung nicht das Gegenteil nachweist.

9. Geheimhaltung

9.1 Alle Konditionen über die Vertragsbeziehung einschließlich der Konditionen der Vertragsbeziehung zwischen dem Spendenempfänger und Wirecard sind vertrauliche Informationen. Die Parteien vereinbaren, über vertrauliche Informationen Stillschweigen zu wahren.

9.2 Von dieser Verpflichtung ausgenommen sind solche vertraulichen Informationen, a) die dem Empfänger bei Abschluss des Vertrags nachweislich bereits bekannt waren oder danach von dritter Seite bekannt werden, ohne dass dadurch eine Vertraulichkeitsvereinbarung, gesetzliche Vorschriften oder behördliche Anordnungen verletzt werden; b) die bei Abschluss des Vertrags öffentlich bekannt sind oder danach öffentlich bekannt gemacht werden, soweit dies nicht auf einer Verletzung dieses Vertrags beruht; c) die aufgrund gesetzlicher Verpflichtungen oder auf Anordnung eines Gerichts oder einer Behörde offen gelegt werden müssen. Soweit zulässig und möglich, wird der zur Offenlegung verpflichtete Empfänger die andere Partei vorab unterrichten und ihr Gelegenheit geben, gegen die Offenlegung vorzugehen.

10. Schlussbestimmungen

10.1 Altruja behält sich vor, diese AGB aufgrund einer Veränderung der Gesetzeslage, der höchstrichterlichen Rechtsprechung oder der Marktgegebenheiten unter Wahrung einer angemessenen Ankündigungsfrist von mindestens sieben Wochen zu ändern. Die Änderungsbefugnis erfasst keine Hauptleistungspflichten. Die Ankündigung erfolgt in Textform. Widerspricht der Spendenempfänger nicht innerhalb von sechs Wochen nach Veröffentlichung, so gelten die abgeänderten AGB als angenommen. Hierauf wird Altruia in der Ankündigung hinweisen.

10.2 Es gelten ausschließlich diese Bedingungen; entgegenstehende oder von diesen Bedingungen abweichende Bedingungen werden nicht anerkannt, es sei denn, diesen wird ausdrücklich und schriftlich zugestimmt. Diese Bedingungen gelten auch dann, wenn Altruja in Kenntnis entgegenstehender oder von diesen Bedingungen abweichender Bedingungen die Leistungen an den Spendenempfänger vorbehaltlos ausführt.

10.3 Aufrechnungen durch den Spendenempfänger sind nur mit unbestrittenen oder rechtskräftig festgestellten Forderungen zulässig. Soweit eine Aufrechnung durch den Spendenempfänger unzulässig ist, gilt dies auch für etwaige Zurückbehaltungsrechte des Spendenempfängers.

10.4 Ergänzungen oder Änderungen des Vertrages sind im Einzelfall nur wirksam, wenn sie schriftlich oder in Textform vereinbart wurden.

10.5 Sollten einzelne Regelungen dieser AGB unwirksam sein oder werden, wird dadurch die Wirksamkeit der übrigen Regelungen nicht berührt. Die Vertragspartner verpflichten sich, eine unwirksame Regelung durch eine solche wirksame Regelung zu ersetzen, die in ihrem Regelungsgehalt dem wirtschaftlich gewollten Sinn und Zweck der unwirksamen Regelung möglichst nahe kommt. Das gilt entsprechend bei Regelungslücken.

10.6 Gerichtsstand und Erfüllungsort ist München.

10.7 Es gilt deutsches Recht unter Ausschluss des UN-Kaufrechts.

München, Mai 2020

Preamble

By registering as a charity organizer with Altruja GmbH (“Altruja”), you accept the following General Terms and Conditions for use of Altruja by charity organizers (“Charity Organizer General Terms and Conditions”). Under various top-level domains as well as various subdomains and aliases of these domains (“Altruja websites”), Altruja provides an Internet-based system and Altruja services.
These General Terms and Conditions govern the contractual relationship between the charity organizer and Altruja regardless of which Altruja website the charity organizer registers with or logs onto.

In addition to these General Terms and Conditions for donation recipients, please also take note of the Data Protection Statement.

1. Subject matter

1.1. The subject of this agreement is the contractual execution between Altruja and charity organizers. Altruja offers charity organizers an Internet-based option of carrying out fundraising events (collecting money for specifically not-for-profit and charitable purposes). It is also the purpose of the agreement to create a multiplicative database of those persons who provide money to the charity organizers for their purposes (“Donors”) or who promote their activities (“Fundraisers”) to support fundraising events held on Altruja based on this database.
Charity organizers within the meaning of these Charity Organizer General Terms and Conditions are specifically private law or public law associations, foundations, state or private institutions of higher learning, churches, state and non-state institutions as well as non-governmental organizations that are not-for-profit.

1.2. Specifically, Altruja shall provide the following services for the charity organizer (in each case “Altruja service”):

a) Providing Internet-based software on the websites of the charity organizer by means of a software-as-a service solution (“SaaS solution”) or on Altruja websites to organize fundraising events or on the websites of donation supporters such as companies, event organizers, prominent individuals, etc. The charity organizer has the option of creating its own website for its fundraising event (“fundraising site”).

b) Operating a hotline for charity organizers for questions concerning the use of the Altruja websites by the charity organizer, available Monday through Friday from 9 AM to 5 PM at the valid Altruja support hotline numbers.

c) Accounting of fundraising events and one-time or optional regular collection (monthly/annually) of the money provided by donors according to the payment method selected (bank transfer, direct debit, credit card payment, PayPal, immediate bank transfer).

d) Forwarding 100% of the entire donation amount to the donation recipient.

e) Sending a money receipt confirmation by e-mail. The sending of any donation certificates that authorize a pre-tax deduction shall be the responsibility of the charity organizer. Altruja shall provide the donor data required for this as a download in the secure customer area at https://www.altruja.de/myaltruja (title, first name, last name, donor date, amount donated, e-mail address; if a receipt for the donation is desired: address). In addition, Altruja offers a form letter function to create and download donation certificates. It is the donation recipient’s responsibility to check the donation certificates for accuracy and validity as well as to send the automatically generated donation certificates. The process of creating donation receipts can also be transferred to Altruja. In this case, Altruja will create the donation receipts on behalf of the donation recipient according to the donation recipient’s guidelines and will furnish the respective donors with one.

f) Optional use of Altruja’s integrated e-mail marketing tool (see 1.3), which can be used by donation recipients if Altruja’s integrated e-mail marketing tool is activated. Altruja reserves the right to make the final decision on whether or not to accept the customer’s registration request form to use the e-mail marketing function; as a result, the donation recipient does not have a right of use.

1.3 The optional Altruja e-mail marketing tool is an application service. That means that Altruja tries to deliver all e-mails that are to be sent but provides no guarantee in this regard. Altruja is solely the sender of e-mails and does not check their content for legal, factual or other aspects. Altruja is therefore also not responsible for the content of e-mail sent using the e-mail marketing software. The donation recipient bindingly declares that:

a) E-mail shall only be sent to donors or e-mail recipients who have agreed beforehand to receive e-mail (e.g., double opt-in procedure). At Altruja’s request, the donation recipient must state in writing how it collected the e-mail addresses; and

b) that in the e-mail it proactively communicated the reason why the e-mail recipient was sent the e-mail; and

c) Altruja is authorized to randomly check the content of e-mail that has been sent using Altruja’s e-mail marketing tool; and

d) that it acknowledges that, for legal reasons, Altruja is required to remove e-mail addresses from the database and put them on a black list if complaints are lodged by a recipient or if the same e-mail address experiences three hard bounces, which means that 3 e-mails have been returned as undeliverable; and

e) that it acknowledges that Altruja cannot be held liable for the transmission of e-mail mailings, for the completeness of the transmission and/or for the timely transmission; and

f) that the user is solely responsible for any consequences arising from the content of e-mail mailings and from sending them; Altruja is definitely not responsible.

1.4 Altruja owns the rights to its social fundraising software. The customer does not have the right to demand that Altruja’s fundraising system be relinquished to it.

2. Invoicing of services

2.1. Altruja calculates fees according to the prices listed on the Altruja website. These prices are based on the package selected by the customer. The prices that are valid when the package is selected and that are confirmed by e-mail remain in effect for the customer for the entire duration. The terms can optionally be stipulated in a separate contract.

2.2. For each payment from donors based on services offered through the Altruja websites, Altruja shall receive a broker fee from the donation recipient according to the terms agreed upon under section 2.1. This broker fee shall also be payable even in the event that payments made are reversed. This price list can also provide for compensation on an individual basis for other Altruja services.

All prices listed apply, plus the respective value-added tax.

2.3. If the donor informs Altruja that it has made its donation in error or for the wrong amount, Altruja shall communicate or forward this information to the charity organizer. In such a case it shall be the responsibility of the charity organizer to reach an arrangement with the donor.

2.4. The donation recipient agrees to promptly file any objections to statements of account provided by Altruja, but no later than four weeks after the statement of account. Otherwise, the statement of account shall be regarded as approved.

3. Accounting

3.1. Charity organizers can choose which payment options offered by Altruja (such as credit card, direct debit, cash in advance, upon invoicing) are to be provided to the donors in order to collect the donations through Altruja. Based on the selection, Altruja shall assume the task of collecting the donors’ payments and shall manage the collected funds in a separate account. Altruja shall be granted power of attorney for this.

3.2. Altruja shall remit 100% of the money collected according to section 3.1., at the end of the charity event or every two months, to the charity and shall send an invoice to the charity after the charity event or every two months as contractually agreed upon. The amounts to be forwarded shall be remitted to a bank account under the name of the charity organizer by the middle of the subsequent month.

3.3. The charity organizer is aware that with respect to certain types of payment (direct debit or credit card) there is the risk of a transaction reversal by the donor and that the charity organizer alone shall bear this risk. Transaction reversals that take place after a completed disbursement according to section 3.2. to the charity organizer shall be charged to the charity organizer plus any transaction reversal fee according to the valid price list.

4. Protection against fraud/misuse

4.1. The Altruja System has an extensive security system that protects charity organizers from transaction reversals specifically with respect to donations by credit card. Based on the anti-fraud system, it is possible that payments may not be accepted by third-party credit card acceptance providers in certain exceptional cases.

4.2. If there is suspicion based on these Charity Organizer General Terms and Conditions that registered charity organizers do not possess charity organizer status promised under section 1.3, Altruja reserves the right to block the fundraising event of the charity organizer. In that case, the charity organizer agrees to provide verification of its charity organizer status within 7 days. If this fails, the relevant fundraising event of the charity organizer shall be deactivated.

4.3. If there is suspicion that the Altruja websites are being misused by the charity organizer, Altruja reserves the right to deactivate the fundraising event of the charity organizer. Suspicion of misuse shall exist specifically when the transaction reversal rate of the donors is above average, in any event with a transaction reversal rate of more than 2%.

4.4. If there is suspicion that the Altruja websites are being misused by the charity organizer, Altruja reserves the right to delay disbursement by an additional 60 days (“review period”) after the end of 14 days in contrast to section 3.2. During this review period, Altruja will examine whether the Altruja websites and/or the Altruja services have been misused. Suspicion of misuse shall exist specifically when the transaction reversal rate of the donors is above average, in any event with a transaction reversal rate of more than 2%. If it is not possible to remove the suspicion after an additional 14 days, Altruja reserves the right to refund the money to the donors.

5. Liability of Altruja / warranty

5.1. Altruja shall be liable without restriction for damages from injury of life, limb, or health based on a breach of duty by Altruja, a legal representative, or vicarious agent of Altruja as well as for damages that have been caused by the absence of a condition guaranteed by Altruja.

5.2. Altruja shall be liable without restriction for damages caused by Altruja or one of its legal representatives or vicarious agents intentionally or through gross negligence.

5.3. With respect to the breach of substantive contractual duties caused by slight negligence, Altruja shall be liable in terms of amount limited to the contractually typical, foreseeable damages, apart from the cases in section 5.1. and section 5.4. Substantial contractual duties in abstract terms are duties whose fulfillment is only even enabled by the proper execution of a contract and whose upholding the contractual parties may generally rely upon.

5.4. Liability according to the German Product Liability Act shall remain unaffected.

5.5. The period of limitation for compensatory damage claims against Altruja shall be one year apart from the cases in sections 5.1, 5.2 or 5.4.

5.6. Altruja cannot technically determine with certainty whether a donor registered with Altruja in fact represents a person that the donor presumes to be. Therefore, Altruja provides no warranty for the actual identity of the donor.

5.7. If, due to an e-mail (see 1.3) or donation certificate (see 1.2.e) sent by the donation recipient, Altruja is claimed to be a joint perpetrator or accomplice, the donation recipient shall agree to release Altruja from any claims by a third party inter partes and to release Altruja from any costs that might arise from the defense and/or fulfillment of such claims. In addition, the donation recipient is obligated to reimburse Altruja for the costs of legal advice and representation.

5.8. The period of limitations for other defect claims shall be one year.

6. Assurance from the charity organizer The charity organizer assures Altruja that

a) no agreement or other arrangement between the charity organizer and third parties exists that will hinder or restrict the charity organizer from procuring the actual services according to these General Terms and Conditions; and

b) the charity organizer is entitled to execute this agreement including the authorization to engage Altruja according to these General Terms and Conditions to carry out fundraising events; and

c) the charity organizer has met the qualifications according to section 1.1.; and

d) the charity organizer has attained majority age, in the event that the charity organizer is a natural person.

7. Duties of the charity organizer

7.1. The charity organizer agrees to notify Altruja promptly if the Altruja websites are not available or if they malfunction.

7.2. The charity organizer agrees not to violate German laws or to injure the rights of third parties while using the Altruja services. The charity organizer specifically agrees to comply with competition law, data protection law, and consumer protection law provisions as well as to respect the intellectual property of third parties. If a third party files claims against Altruja and/or employees of Altruja in connection with the illegal use of the Altruja services by the charity organizer for which Altruja is not responsible or based on any other breach of contract or illegal behavior by the charity organizer, the charity organizer shall be obligated to release Altruja and/or the employee of Altruja from any liability and to indemnify them for the costs so incurred, including legal costs.

7.3. The charity organizer shall promptly notify Altruja of any change to its name, domicile, business address or its billing address, its legal form or its banking information to the extent that this is necessary to execute the contractual relationship.

7.4. The charity organizer is prohibited from using the Altruja services for illegal or immoral fundraising events. Immoral refers to, among other things, radical right-wing, extremist, pornographic, or violent representations.

7.5. The donation recipient will independently send donation certificates (donation confirmations) to those donors who wish to receive them (this information is generated from the data provided by Altruja).

8. Service exclusions

Altruja shall not be responsible for disruptions, restrictions, delays and other problems, which arise when using the Internet.

9. Term

The agreement is entered into for an indefinite amount of time. Altruja can extraordinarily terminate this agreement for Altruja services for cause. Cause for extraordinary termination exist specifically when

a) the charity organizer has violated substantial provisions of these General Terms and Conditions, specifically section 6 or 7, or

b) an application to initiate bankruptcy proceedings has been filed for the assets of the charity organizer, bankruptcy proceedings have been initiated by a competent court, or the initiation of such proceedings has been rejected for lack of an estate, or

c) circumstances exist based on which Altruja can reasonably conclude that the charity organizer can no longer comply with its contractual obligations vis-à-vis Altruja or third parties for lack of cash, and the charity organizer does not prove the contrary within 30 days after a request from Altruja to the reasonable satisfaction of Altruja.

10. Final provisions

10.1. Altruja reserves the right to change these General Terms and Conditions at any time without explanation unless this is unreasonable to expect of the charity organizer. Altruja shall promptly notify the charity organizer about changes to the General Terms and Conditions. If the charity organizer does not object to the validity of the new General Terms and Conditions within two weeks after notification, the amended General Terms and Conditions shall be regarded as approved by the charity organizer. In the notification, Altruja shall refer the charity organizer to its right of objection and the significance of the objection period.

10.2. These terms and conditions shall apply exclusively; contrary terms and conditions or terms and conditions deviating from these terms and conditions shall not be acknowledged unless they are expressly approved in writing. These terms and conditions shall also apply if Altruja performs the services for the charity organizer without any reservation while having knowledge of the contrary terms and conditions or terms and conditions deviating from these terms and conditions.

10.3. Offsets by the charity organizer shall only be permitted against undisputed or legally established claims. If an offset by the charity organizer is impermissible, then this shall apply to any rights of retention by the charity organizer.

10.4. Unless otherwise agreed the charity organizer can send all statements to Altruja by
e-mail using the contact form available on any of the Altruja websites or can send such statements by fax or letter to Altruja. Altruja can send statements to the charity organizer via the e-mail address that the charity organizer has indicated as the current e-mail address in its user account.

10.5. If individual provisions of these General Terms and Conditions should be or become invalid, the validity of the remaining provisions shall not be affected. The contractual parties agree to replace any invalid provision with a valid provision that most approximates the financially intended meaning and purpose of the invalid provision in terms of content. This shall apply accordingly with respect to gaps in provisions.

10.6. Place of jurisdiction and place of fulfillment is Munich to the extent permitted by law.

10.7. German law shall apply to the exclusion of international private law and the United Nations Convention on Contracts for the International Sale of Goods that has been adopted by German law.

Munich, May 2012

Preamble

By registering as a charity organizer with Altruja GmbH (“Altruja”), you accept the following General Terms and Conditions for use of Altruja by charity organizers (“Charity Organizer General Terms and Conditions”). Under various top-level domains as well as various subdomains and aliases of these domains (“Altruja websites”), Altruja provides an Internet-based system and Altruja services.
These General Terms and Conditions govern the contractual relationship between the charity organizer and Altruja regardless of which Altruja website the charity organizer registers with or logs onto.

In addition to these General Terms and Conditions for donation recipients, please also take note of the Data Protection Statement.

1. Subject matter

1.1. The subject of this agreement is the contractual execution between Altruja and charity organizers. Altruja offers charity organizers an Internet-based option of carrying out fundraising events (collecting money for specifically not-for-profit and charitable purposes). It is also the purpose of the agreement to create a multiplicative database of those persons who provide money to the charity organizers for their purposes (“Donors”) or who promote their activities (“Fundraisers”) to support fundraising events held on Altruja based on this database.
Charity organizers within the meaning of these Charity Organizer General Terms and Conditions are specifically private law or public law associations, foundations, state or private institutions of higher learning, churches, state and non-state institutions as well as non-governmental organizations that are not-for-profit.

1.2. Specifically, Altruja shall provide the following services for the charity organizer (in each case “Altruja service”):

a) Providing Internet-based software on the websites of the charity organizer by means of a software-as-a service solution (“SaaS solution”) or on Altruja websites to organize fundraising events or on the websites of donation supporters such as companies, event organizers, prominent individuals, etc. The charity organizer has the option of creating its own website for its fundraising event (“fundraising site”).

b) Operating a hotline for charity organizers for questions concerning the use of the Altruja websites by the charity organizer, available Monday through Friday from 9 AM to 5 PM at the valid Altruja support hotline numbers.

c) Accounting of fundraising events and one-time or optional regular collection (monthly/annually) of the money provided by donors according to the payment method selected (bank transfer, direct debit, credit card payment, PayPal, immediate bank transfer).

d) Forwarding 100% of the entire donation amount to the donation recipient.

e) Sending a money receipt confirmation by e-mail. The sending of any donation certificates that authorize a pre-tax deduction shall be the responsibility of the charity organizer. Altruja shall provide the donor data required for this as a download in the secure customer area at https://www.altruja.de/myaltruja (title, first name, last name, donor date, amount donated, e-mail address; if a receipt for the donation is desired: address). In addition, Altruja offers a form letter function to create and download donation certificates. It is the donation recipient’s responsibility to check the donation certificates for accuracy and validity as well as to send the automatically generated donation certificates. The process of creating donation receipts can also be transferred to Altruja. In this case, Altruja will create the donation receipts on behalf of the donation recipient according to the donation recipient’s guidelines and will furnish the respective donors with one.

f) Optional use of Altruja’s integrated e-mail marketing tool (see 1.3), which can be used by donation recipients if Altruja’s integrated e-mail marketing tool is activated. Altruja reserves the right to make the final decision on whether or not to accept the customer’s registration request form to use the e-mail marketing function; as a result, the donation recipient does not have a right of use.

1.3 The optional Altruja e-mail marketing tool is an application service. That means that Altruja tries to deliver all e-mails that are to be sent but provides no guarantee in this regard. Altruja is solely the sender of e-mails and does not check their content for legal, factual or other aspects. Altruja is therefore also not responsible for the content of e-mail sent using the e-mail marketing software. The donation recipient bindingly declares that:

a) E-mail shall only be sent to donors or e-mail recipients who have agreed beforehand to receive e-mail (e.g., double opt-in procedure). At Altruja’s request, the donation recipient must state in writing how it collected the e-mail addresses; and

b) that in the e-mail it proactively communicated the reason why the e-mail recipient was sent the e-mail; and

c) Altruja is authorized to randomly check the content of e-mail that has been sent using Altruja’s e-mail marketing tool; and

d) that it acknowledges that, for legal reasons, Altruja is required to remove e-mail addresses from the database and put them on a black list if complaints are lodged by a recipient or if the same e-mail address experiences three hard bounces, which means that 3 e-mails have been returned as undeliverable; and

e) that it acknowledges that Altruja cannot be held liable for the transmission of e-mail mailings, for the completeness of the transmission and/or for the timely transmission; and

f) that the user is solely responsible for any consequences arising from the content of e-mail mailings and from sending them; Altruja is definitely not responsible.

1.4 Altruja owns the rights to its social fundraising software. The customer does not have the right to demand that Altruja’s fundraising system be relinquished to it.

2. Invoicing of services

2.1. Altruja calculates fees according to the prices listed on the Altruja website. These prices are based on the package selected by the customer. The prices that are valid when the package is selected and that are confirmed by e-mail remain in effect for the customer for the entire duration. The terms can optionally be stipulated in a separate contract.

2.2. For each payment from donors based on services offered through the Altruja websites, Altruja shall receive a broker fee from the donation recipient according to the terms agreed upon under section 2.1. This broker fee shall also be payable even in the event that payments made are reversed. This price list can also provide for compensation on an individual basis for other Altruja services.

All prices listed apply, plus the respective value-added tax.

2.3. If the donor informs Altruja that it has made its donation in error or for the wrong amount, Altruja shall communicate or forward this information to the charity organizer. In such a case it shall be the responsibility of the charity organizer to reach an arrangement with the donor.

2.4. The donation recipient agrees to promptly file any objections to statements of account provided by Altruja, but no later than four weeks after the statement of account. Otherwise, the statement of account shall be regarded as approved.

3. Accounting

3.1. Charity organizers can choose which payment options offered by Altruja (such as credit card, direct debit, cash in advance, upon invoicing) are to be provided to the donors in order to collect the donations through Altruja. Based on the selection, Altruja shall assume the task of collecting the donors’ payments and shall manage the collected funds in a separate account. Altruja shall be granted power of attorney for this.

3.2. Altruja shall remit 100% of the money collected according to section 3.1., at the end of the charity event or every two months, to the charity and shall send an invoice to the charity after the charity event or every two months as contractually agreed upon. The amounts to be forwarded shall be remitted to a bank account under the name of the charity organizer by the middle of the subsequent month.

3.3. The charity organizer is aware that with respect to certain types of payment (direct debit or credit card) there is the risk of a transaction reversal by the donor and that the charity organizer alone shall bear this risk. Transaction reversals that take place after a completed disbursement according to section 3.2. to the charity organizer shall be charged to the charity organizer plus any transaction reversal fee according to the valid price list.

4. Protection against fraud/misuse

4.1. The Altruja System has an extensive security system that protects charity organizers from transaction reversals specifically with respect to donations by credit card. Based on the anti-fraud system, it is possible that payments may not be accepted by third-party credit card acceptance providers in certain exceptional cases.

4.2. If there is suspicion based on these Charity Organizer General Terms and Conditions that registered charity organizers do not possess charity organizer status promised under section 1.3, Altruja reserves the right to block the fundraising event of the charity organizer. In that case, the charity organizer agrees to provide verification of its charity organizer status within 7 days. If this fails, the relevant fundraising event of the charity organizer shall be deactivated.

4.3. If there is suspicion that the Altruja websites are being misused by the charity organizer, Altruja reserves the right to deactivate the fundraising event of the charity organizer. Suspicion of misuse shall exist specifically when the transaction reversal rate of the donors is above average, in any event with a transaction reversal rate of more than 2%.

4.4. If there is suspicion that the Altruja websites are being misused by the charity organizer, Altruja reserves the right to delay disbursement by an additional 60 days (“review period”) after the end of 14 days in contrast to section 3.2. During this review period, Altruja will examine whether the Altruja websites and/or the Altruja services have been misused. Suspicion of misuse shall exist specifically when the transaction reversal rate of the donors is above average, in any event with a transaction reversal rate of more than 2%. If it is not possible to remove the suspicion after an additional 14 days, Altruja reserves the right to refund the money to the donors.

5. Liability of Altruja / warranty

5.1. Altruja shall be liable without restriction for damages from injury of life, limb, or health based on a breach of duty by Altruja, a legal representative, or vicarious agent of Altruja as well as for damages that have been caused by the absence of a condition guaranteed by Altruja.

5.2. Altruja shall be liable without restriction for damages caused by Altruja or one of its legal representatives or vicarious agents intentionally or through gross negligence.

5.3. With respect to the breach of substantive contractual duties caused by slight negligence, Altruja shall be liable in terms of amount limited to the contractually typical, foreseeable damages, apart from the cases in section 5.1. and section 5.4. Substantial contractual duties in abstract terms are duties whose fulfillment is only even enabled by the proper execution of a contract and whose upholding the contractual parties may generally rely upon.

5.4. Liability according to the German Product Liability Act shall remain unaffected.

5.5. The period of limitation for compensatory damage claims against Altruja shall be one year apart from the cases in sections 5.1, 5.2 or 5.4.

5.6. Altruja cannot technically determine with certainty whether a donor registered with Altruja in fact represents a person that the donor presumes to be. Therefore, Altruja provides no warranty for the actual identity of the donor.

5.7. If, due to an e-mail (see 1.3) or donation certificate (see 1.2.e) sent by the donation recipient, Altruja is claimed to be a joint perpetrator or accomplice, the donation recipient shall agree to release Altruja from any claims by a third party inter partes and to release Altruja from any costs that might arise from the defense and/or fulfillment of such claims. In addition, the donation recipient is obligated to reimburse Altruja for the costs of legal advice and representation.

5.8. The period of limitations for other defect claims shall be one year.

6. Assurance from the charity organizer The charity organizer assures Altruja that

a) no agreement or other arrangement between the charity organizer and third parties exists that will hinder or restrict the charity organizer from procuring the actual services according to these General Terms and Conditions; and

b) the charity organizer is entitled to execute this agreement including the authorization to engage Altruja according to these General Terms and Conditions to carry out fundraising events; and

c) the charity organizer has met the qualifications according to section 1.1.; and

d) the charity organizer has attained majority age, in the event that the charity organizer is a natural person.

7. Duties of the charity organizer

7.1. The charity organizer agrees to notify Altruja promptly if the Altruja websites are not available or if they malfunction.

7.2. The charity organizer agrees not to violate German laws or to injure the rights of third parties while using the Altruja services. The charity organizer specifically agrees to comply with competition law, data protection law, and consumer protection law provisions as well as to respect the intellectual property of third parties. If a third party files claims against Altruja and/or employees of Altruja in connection with the illegal use of the Altruja services by the charity organizer for which Altruja is not responsible or based on any other breach of contract or illegal behavior by the charity organizer, the charity organizer shall be obligated to release Altruja and/or the employee of Altruja from any liability and to indemnify them for the costs so incurred, including legal costs.

7.3. The charity organizer shall promptly notify Altruja of any change to its name, domicile, business address or its billing address, its legal form or its banking information to the extent that this is necessary to execute the contractual relationship.

7.4. The charity organizer is prohibited from using the Altruja services for illegal or immoral fundraising events. Immoral refers to, among other things, radical right-wing, extremist, pornographic, or violent representations.

7.5. The donation recipient will independently send donation certificates (donation confirmations) to those donors who wish to receive them (this information is generated from the data provided by Altruja).

8. Service exclusions

Altruja shall not be responsible for disruptions, restrictions, delays and other problems, which arise when using the Internet.

9. Term

The agreement is entered into for an indefinite amount of time. Altruja can extraordinarily terminate this agreement for Altruja services for cause. Cause for extraordinary termination exist specifically when

a) the charity organizer has violated substantial provisions of these General Terms and Conditions, specifically section 6 or 7, or

b) an application to initiate bankruptcy proceedings has been filed for the assets of the charity organizer, bankruptcy proceedings have been initiated by a competent court, or the initiation of such proceedings has been rejected for lack of an estate, or

c) circumstances exist based on which Altruja can reasonably conclude that the charity organizer can no longer comply with its contractual obligations vis-à-vis Altruja or third parties for lack of cash, and the charity organizer does not prove the contrary within 30 days after a request from Altruja to the reasonable satisfaction of Altruja.

10. Final provisions

10.1. Altruja reserves the right to change these General Terms and Conditions at any time without explanation unless this is unreasonable to expect of the charity organizer. Altruja shall promptly notify the charity organizer about changes to the General Terms and Conditions. If the charity organizer does not object to the validity of the new General Terms and Conditions within two weeks after notification, the amended General Terms and Conditions shall be regarded as approved by the charity organizer. In the notification, Altruja shall refer the charity organizer to its right of objection and the significance of the objection period.

10.2. These terms and conditions shall apply exclusively; contrary terms and conditions or terms and conditions deviating from these terms and conditions shall not be acknowledged unless they are expressly approved in writing. These terms and conditions shall also apply if Altruja performs the services for the charity organizer without any reservation while having knowledge of the contrary terms and conditions or terms and conditions deviating from these terms and conditions.

10.3. Offsets by the charity organizer shall only be permitted against undisputed or legally established claims. If an offset by the charity organizer is impermissible, then this shall apply to any rights of retention by the charity organizer.

10.4. Unless otherwise agreed the charity organizer can send all statements to Altruja by
e-mail using the contact form available on any of the Altruja websites or can send such statements by fax or letter to Altruja. Altruja can send statements to the charity organizer via the e-mail address that the charity organizer has indicated as the current e-mail address in its user account.

10.5. If individual provisions of these General Terms and Conditions should be or become invalid, the validity of the remaining provisions shall not be affected. The contractual parties agree to replace any invalid provision with a valid provision that most approximates the financially intended meaning and purpose of the invalid provision in terms of content. This shall apply accordingly with respect to gaps in provisions.

10.6. Place of jurisdiction and place of fulfillment is Munich to the extent permitted by law.

10.7. German law shall apply to the exclusion of international private law and the United Nations Convention on Contracts for the International Sale of Goods that has been adopted by German law.

Munich, May 2012

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